Could you please add this DVD to your collection: Avatar: The last airbender (movie)? NOTE: This is not the same as the James Cameron movie Avatar.
Response: We will put in a request to purchase this DVD.
Monday, February 24, 2014
Friday, May 10, 2013
Suggestion: This desk should be higher off the ground! (desk in copy room where stapler, pencil sharpener paper clips etc. are located)
Response: Thank you for the suggestion regarding the height of the supplies desk in the copy room. While the desk is at somewhat of a lower height that some may be used to, we are unable to raise the height. The reason for this is that we want to make sure that all of our students are able to access these materials. If we were to raise the height of the desk it might mean, for example, that someone in a wheelchair might not be able to access all of the supplies we have provided for student use. Because we want to make sure all of our students have access to these items we will leave the table/desk at the current height. Thank you for the suggestion.
Response: Thank you for the suggestion regarding the height of the supplies desk in the copy room. While the desk is at somewhat of a lower height that some may be used to, we are unable to raise the height. The reason for this is that we want to make sure that all of our students are able to access these materials. If we were to raise the height of the desk it might mean, for example, that someone in a wheelchair might not be able to access all of the supplies we have provided for student use. Because we want to make sure all of our students have access to these items we will leave the table/desk at the current height. Thank you for the suggestion.
Thursday, March 21, 2013
Library Closing time?
Suggestion:
On a Sunday when the hours are until 9:30pm my suggestion would be to actually stay open until that time NOT to lock the doors at 9:10pm...and not open them when a student who needs to print something is banging on the door!!! I pay tuition to go here and expect the libraries hours to be posted correctly.
Sincerely,
Locked out and pissed off
Response:
I need more information to investigate this further:
On a Sunday when the hours are until 9:30pm my suggestion would be to actually stay open until that time NOT to lock the doors at 9:10pm...and not open them when a student who needs to print something is banging on the door!!! I pay tuition to go here and expect the libraries hours to be posted correctly.
Sincerely,
Locked out and pissed off
Response:
I need more information to investigate this further:
- Which Sunday was this?
- Which set of doors did you knock on? There are two sets of 4 glass doors:
- from the sidewalk into the elevator lobby of the library building-on weekends, only 1 of the outer doors is unlocked - it unlocks automatically at the hour set in a computer program. The library personnel do not have any control over this lock.
- from the elevator lobby into the library itself. The second set of doors into the library is manually locked by library staff.
- Did you actually see someone in the library at the time?
- If you were here on the Sunday March 10, this was a holiday and the library was closed. The library calendar under the hours sign (and on the website) indicates that we would be closed on this date.
- If you were here on Sunday March 17, we were open until 9:30 (actually the staff did not lock up until closer to 9:40, as they were working on a display). However, this was our first open date after Daylight Savings Time started, and I remember once several years ago when the computer handling the electronic (outer) door did not automatically reset to DST on that first day.
- Could it be possible that your watch or phone was still on standard time? 9:10pm on CST is 10:10pm on DST.
Wednesday, October 31, 2012
Library Website Unfriendly?
Suggestion: The Blinn college online library isnt very user friendly, its difficult to navigate through even after 2 months of using it. Very irritating.
Response: We are always open to suggestions for improvement, and the webmaster has emailed you privately to get your input. We work very hard to make the library website as easy as possible to enable you to accomplish a complex task: doing research or looking for help with your research. There are no clues in your suggestion as to what's not working for you, though. It would help us to know what you were trying to find, and whether you were actually navigating the library homepage, or a subpage, or a LibGuide, or a database, or the library catalog. The library webmaster appreciates any specifics you can provide.
Wednesday, September 26, 2012
Lighting in the library
Suggestion: It would be nice to have better lighting for the study carrels.
Response: The lighting in the Brenham library is a problem. Currently, a lighting consultant is working on plans to improve the lighting in the library as well as other buildings on campus. Meanwhile, we are ordering some battery-operated reading lamps. If they work out, we will make the lamps available for students to check out and use in the library.
Friday, June 29, 2012
Staple remover
Suggestion: Provide a staple remover & more paper for suggestions.
Response: Okay, we'll give it one more try. We have put staple pullers out there before, and they have all disappeared. We will try one more time, since it's been a while, but we'll have to order one. Paper is restocked.
Response: Okay, we'll give it one more try. We have put staple pullers out there before, and they have all disappeared. We will try one more time, since it's been a while, but we'll have to order one. Paper is restocked.
Tuesday, June 12, 2012
Wednesday, April 18, 2012
Check suggestion box!
Suggestion: Actually check the suggestion box!
Response: Our closing procedure each night includes checking the suggestion box. If there is a lapse in time before you see your answer in the blog, it's because it can take us some time to figure out how we should respond, or we need input from other people before we can respond. Sometimes it's just a matter of having too many other responsibilities that have to be attended to before we can get to this one.
Response: Our closing procedure each night includes checking the suggestion box. If there is a lapse in time before you see your answer in the blog, it's because it can take us some time to figure out how we should respond, or we need input from other people before we can respond. Sometimes it's just a matter of having too many other responsibilities that have to be attended to before we can get to this one.
Customer service skills
Suggestion: Work on your customer service skills.
Response: We try really hard to give the best service possible. Really stressful situations can occur at any public service desk, though, especially if we can't accomodate someone's wishes.
If someone working for the library exhibits poor customer services skills, you are welcome to contact the Dean of Library Services (in Brenham) or the Bryan Campus Library Director. You can find this contact information on the Library website. You will need to be able to tell us specifics like date/time; description of library staff member, and a description of the situation that occurred.
Response: We try really hard to give the best service possible. Really stressful situations can occur at any public service desk, though, especially if we can't accomodate someone's wishes.
If someone working for the library exhibits poor customer services skills, you are welcome to contact the Dean of Library Services (in Brenham) or the Bryan Campus Library Director. You can find this contact information on the Library website. You will need to be able to tell us specifics like date/time; description of library staff member, and a description of the situation that occurred.
Good job!
Comment: You're doing an amazing job. Thanks for everything this year.
Signed...Happy student
Response: Thanks a bunch - it's so good to hear a compliment!
Signed...Happy student
Response: Thanks a bunch - it's so good to hear a compliment!
Dirty walls
Suggestion: Clean the walls, they are nasty (Bryan Campus Library).
Response: I agree - the walls are looking pretty dingy. Sadly, most of our walls are non-washable paint. I've tried a couple of spots, and the paint and texture will wash off. It's especially bad next to white boards in study rooms. It might take us a while to remedy the situation, because funding is pretty tight right now.
I have contacted the Executive Directpr of Operations for Brazos County campuses about this, and hopefully we'll be able to work out a plan to address this problem.
Response: I agree - the walls are looking pretty dingy. Sadly, most of our walls are non-washable paint. I've tried a couple of spots, and the paint and texture will wash off. It's especially bad next to white boards in study rooms. It might take us a while to remedy the situation, because funding is pretty tight right now.
I have contacted the Executive Directpr of Operations for Brazos County campuses about this, and hopefully we'll be able to work out a plan to address this problem.
Smelly library
Suggestion: Clean the library, it smells.
Response: The library is cleaned every week day (vaccuuming, mopping, dusting surfaces, wiping tables); in addition, the restrooms are cleaned hourly while we are open. I asked the staff if the library smells bad (I couldn't smell anything) - and no one else did either. I think sometimes when we first open, the air can be a little stale from the air-conditioning being mostly off at night. Perhaps it was that, or just a factor of too many sweaty people in the library on a particular day!
Response: The library is cleaned every week day (vaccuuming, mopping, dusting surfaces, wiping tables); in addition, the restrooms are cleaned hourly while we are open. I asked the staff if the library smells bad (I couldn't smell anything) - and no one else did either. I think sometimes when we first open, the air can be a little stale from the air-conditioning being mostly off at night. Perhaps it was that, or just a factor of too many sweaty people in the library on a particular day!
Tuesday, April 17, 2012
Movies
Suggestion: More movie selection! How is it only some Bourne movies are here?
Response: Purchase of DVDs of "fun" movies & TV series (as opposed to educational stuff) arises from multiple channels. We use lists of "best" movies, librarians pick some from reviews and personal knowledge, and Blinn faculty, students, and staff send in their suggestions.
Here's the link to the online suggestion forms that you can use for any format of material you think the library should have:
Recommend a purchase/Faculty & Staff
Recommend a purchase/Student
I have forwarded your request to our purchasing people, and will post an update when we get the others.
Response: Purchase of DVDs of "fun" movies & TV series (as opposed to educational stuff) arises from multiple channels. We use lists of "best" movies, librarians pick some from reviews and personal knowledge, and Blinn faculty, students, and staff send in their suggestions.
Here's the link to the online suggestion forms that you can use for any format of material you think the library should have:
Recommend a purchase/Faculty & Staff
Recommend a purchase/Student
I have forwarded your request to our purchasing people, and will post an update when we get the others.
Paper cutter
Suggestion: Put a paper cutter in the copier room in the Bryan Campus Library.
Response: This blogger has a nearest & dearest who, when tired after a long day & night of work, chopped his fingertip off with a paper cutter. This despite the fact that he was a very experienced paper-cutter user! Combine this with how crowded it gets in our copier room, with people using the hole-punch, pencil sharpener, stapler, etc. and I think this is an accident waiting to happen.
Sorry!
Response: This blogger has a nearest & dearest who, when tired after a long day & night of work, chopped his fingertip off with a paper cutter. This despite the fact that he was a very experienced paper-cutter user! Combine this with how crowded it gets in our copier room, with people using the hole-punch, pencil sharpener, stapler, etc. and I think this is an accident waiting to happen.
Sorry!
Change machine
Suggestion: Get a change machine.
Response: You can ask at the library service desk if you need change for making photocopies, or for adding money to your print account. If we have enough change we will help you out, but generally don't change anything larger than a $20, since a $50 bill will usually wipe us out of change, and we can't always get more right away.
We don't give change for the snack machines, so I'm wondering if that's the problem that led to this suggestion? Feel free to leave your comments to let us know...
I have passed this suggestion on to the Blinn College Administration.
Response: You can ask at the library service desk if you need change for making photocopies, or for adding money to your print account. If we have enough change we will help you out, but generally don't change anything larger than a $20, since a $50 bill will usually wipe us out of change, and we can't always get more right away.
We don't give change for the snack machines, so I'm wondering if that's the problem that led to this suggestion? Feel free to leave your comments to let us know...
I have passed this suggestion on to the Blinn College Administration.
Free copies
Suggestion: Free Copies. All you can eat pancake buffet for free. No more classes.
Response: Nothing is free, but we try to keep the costs down. Thanks for the laugh!
Response: Nothing is free, but we try to keep the costs down. Thanks for the laugh!
Monday, April 2, 2012
Designated Computer for Catalog Searching
Comment: I would really love to see at least one computer designated for book look up/ location
Response: Thank you so much for the suggestion! We had been thinking about this for a while, but see how it can be helpful for students just needing to find the location of a book, especially during our busy times when all of the computers are taken up. Were looking into getting an older computer moved to a spot that has an existing data connection since we don't want to take away the use of a computer we already have, and we can then designate this computer just for quick look ups of books.
Response: Thank you so much for the suggestion! We had been thinking about this for a while, but see how it can be helpful for students just needing to find the location of a book, especially during our busy times when all of the computers are taken up. Were looking into getting an older computer moved to a spot that has an existing data connection since we don't want to take away the use of a computer we already have, and we can then designate this computer just for quick look ups of books.
Pencil Sharpener
Comment: Get a new pencil sharpener
Response: We had a staff member test out the pencil sharpener and it is now working properly.
Response: We had a staff member test out the pencil sharpener and it is now working properly.
Trash Can
Comment: It would be helpful to have a larger trash can on the wall outside the copy room.
Response: Thank you for the suggestion. After you pointed it out, we too noticed how full that trashcan can get at the end of the day. We have placed a second trashcan there for student use. We did notice that many of the items in there are plastic bottles. What could also help with the overflow of trash is to place the plastic bottles and aluminium cans in the recycle bin at the entrance of the library. Thank you!
Response: Thank you for the suggestion. After you pointed it out, we too noticed how full that trashcan can get at the end of the day. We have placed a second trashcan there for student use. We did notice that many of the items in there are plastic bottles. What could also help with the overflow of trash is to place the plastic bottles and aluminium cans in the recycle bin at the entrance of the library. Thank you!
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