Suggestion: Actually check the suggestion box!
Response: Our closing procedure each night includes checking the suggestion box. If there is a lapse in time before you see your answer in the blog, it's because it can take us some time to figure out how we should respond, or we need input from other people before we can respond. Sometimes it's just a matter of having too many other responsibilities that have to be attended to before we can get to this one.
Wednesday, April 18, 2012
Customer service skills
Suggestion: Work on your customer service skills.
Response: We try really hard to give the best service possible. Really stressful situations can occur at any public service desk, though, especially if we can't accomodate someone's wishes.
If someone working for the library exhibits poor customer services skills, you are welcome to contact the Library Director (in Brenham) or the Library Coordinator (in Bryan). You can find this contact information on the Library website. You will need to be able to tell us specifics like date/time; description of library staff member, and a description of the situation that occurred.
Response: We try really hard to give the best service possible. Really stressful situations can occur at any public service desk, though, especially if we can't accomodate someone's wishes.
If someone working for the library exhibits poor customer services skills, you are welcome to contact the Library Director (in Brenham) or the Library Coordinator (in Bryan). You can find this contact information on the Library website. You will need to be able to tell us specifics like date/time; description of library staff member, and a description of the situation that occurred.
Good job!
Comment: You're doing an amazing job. Thanks for everything this year.
Signed...Happy student
Response: Thanks a bunch - it's so good to hear a compliment!
Signed...Happy student
Response: Thanks a bunch - it's so good to hear a compliment!
Dirty walls
Suggestion: Clean the walls, they are nasty (Bryan Campus Library).
Response: I agree - the walls are looking pretty dingy. Sadly, most of our walls are non-washable paint. I've tried a couple of spots, and the paint and texture will wash off. It's especially bad next to white boards in study rooms. It might take us a while to remedy the situation, because funding is pretty tight right now.
I have contacted the Executive Directpr of Operations for Brazos County campuses about this, and hopefully we'll be able to work out a plan to address this problem.
Response: I agree - the walls are looking pretty dingy. Sadly, most of our walls are non-washable paint. I've tried a couple of spots, and the paint and texture will wash off. It's especially bad next to white boards in study rooms. It might take us a while to remedy the situation, because funding is pretty tight right now.
I have contacted the Executive Directpr of Operations for Brazos County campuses about this, and hopefully we'll be able to work out a plan to address this problem.
Smelly library
Suggestion: Clean the library, it smells.
Response: The library is cleaned every week day (vaccuuming, mopping, dusting surfaces, wiping tables); in addition, the restrooms are cleaned hourly while we are open. I asked the staff if the library smells bad (I couldn't smell anything) - and no one else did either. I think sometimes when we first open, the air can be a little stale from the air-conditioning being mostly off at night. Perhaps it was that, or just a factor of too many sweaty people in the library on a particular day!
Response: The library is cleaned every week day (vaccuuming, mopping, dusting surfaces, wiping tables); in addition, the restrooms are cleaned hourly while we are open. I asked the staff if the library smells bad (I couldn't smell anything) - and no one else did either. I think sometimes when we first open, the air can be a little stale from the air-conditioning being mostly off at night. Perhaps it was that, or just a factor of too many sweaty people in the library on a particular day!
Tuesday, April 17, 2012
Movies
Suggestion: More movie selection! How is it only some Bourne movies are here?
Response: Purchase of DVDs of "fun" movies & TV series (as opposed to educational stuff) arises from multiple channels. We use lists of "best" movies, librarians pick some from reviews and personal knowledge, and Blinn faculty, students, and staff send in their suggestions.
Here's the link to the online suggestion forms that you can use for any format of material you think the library should have:
Recommend a purchase/Faculty & Staff
Recommend a purchase/Student
I have forwarded your request to our purchasing people, and will post an update when we get the others.
Response: Purchase of DVDs of "fun" movies & TV series (as opposed to educational stuff) arises from multiple channels. We use lists of "best" movies, librarians pick some from reviews and personal knowledge, and Blinn faculty, students, and staff send in their suggestions.
Here's the link to the online suggestion forms that you can use for any format of material you think the library should have:
Recommend a purchase/Faculty & Staff
Recommend a purchase/Student
I have forwarded your request to our purchasing people, and will post an update when we get the others.
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