Wednesday, September 26, 2012
Lighting in the library
Suggestion: It would be nice to have better lighting for the study carrels.
Response: The lighting in the Brenham library is a problem. Currently, a lighting consultant is working on plans to improve the lighting in the library as well as other buildings on campus. Meanwhile, we are ordering some battery-operated reading lamps. If they work out, we will make the lamps available for students to check out and use in the library.
Friday, June 29, 2012
Staple remover
Suggestion: Provide a staple remover & more paper for suggestions.
Response: Okay, we'll give it one more try. We have put staple pullers out there before, and they have all disappeared. We will try one more time, since it's been a while, but we'll have to order one. Paper is restocked.
Response: Okay, we'll give it one more try. We have put staple pullers out there before, and they have all disappeared. We will try one more time, since it's been a while, but we'll have to order one. Paper is restocked.
Tuesday, June 12, 2012
Wednesday, April 18, 2012
Check suggestion box!
Suggestion: Actually check the suggestion box!
Response: Our closing procedure each night includes checking the suggestion box. If there is a lapse in time before you see your answer in the blog, it's because it can take us some time to figure out how we should respond, or we need input from other people before we can respond. Sometimes it's just a matter of having too many other responsibilities that have to be attended to before we can get to this one.
Response: Our closing procedure each night includes checking the suggestion box. If there is a lapse in time before you see your answer in the blog, it's because it can take us some time to figure out how we should respond, or we need input from other people before we can respond. Sometimes it's just a matter of having too many other responsibilities that have to be attended to before we can get to this one.
Customer service skills
Suggestion: Work on your customer service skills.
Response: We try really hard to give the best service possible. Really stressful situations can occur at any public service desk, though, especially if we can't accomodate someone's wishes.
If someone working for the library exhibits poor customer services skills, you are welcome to contact the Dean of Library Services (in Brenham) or the Bryan Campus Library Director. You can find this contact information on the Library website. You will need to be able to tell us specifics like date/time; description of library staff member, and a description of the situation that occurred.
Response: We try really hard to give the best service possible. Really stressful situations can occur at any public service desk, though, especially if we can't accomodate someone's wishes.
If someone working for the library exhibits poor customer services skills, you are welcome to contact the Dean of Library Services (in Brenham) or the Bryan Campus Library Director. You can find this contact information on the Library website. You will need to be able to tell us specifics like date/time; description of library staff member, and a description of the situation that occurred.
Good job!
Comment: You're doing an amazing job. Thanks for everything this year.
Signed...Happy student
Response: Thanks a bunch - it's so good to hear a compliment!
Signed...Happy student
Response: Thanks a bunch - it's so good to hear a compliment!
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